1.1 BEST AIR CON website (herein called BA) is trading under NCG Air Conditioning Centre Pty Ltd ABN 23 130 190 715 .

1.2 Access to and placing orders on BA website is provided to you subject to these terms and conditions.
1.3 By using this website and making a purchase, you agree to BA Terms and Conditions.
1.4 BA reserves the right to amend the Terms and Conditions from time to time. Your continued use of this website will constitute acceptance that you are bound by the Terms and Conditions as amended.
1.5 BA reserves the right to reject an order if, in its opinion, the order is unacceptable or when you have provided:
1.5.1  incorrect or incomplete name, address, phone number or email address.
1.5.2  incorrect payment details, including credit card details, and funds that are not approved or not been received.

2. Links to website
2.1 You must not establish a link to this website without BA’s prior written approval.
2.2 To request approval, please email BA at info@bestaircon.com.au
2.3 BA reserves the right to accept or reject your request at its ultimate discretion.

3. Warranties
3.1 Air conditioners sold on this website have manufacturer’s warranty in accordance to the manufacturer’s warranty terms and conditions. Please refer to manufacturer’s website for warranty information.
3.2 Warranty will be voided by the manufacturer if the air conditioning units are not installed by a fully licensed and qualified trade’s person or not installed according to the manufacturer’s specifications. Under these circumstances any service repair costs will be the responsibility of you-the purchaser.
3.3 Installation Warranty: Subjected to clause 3.4, the Standard Back-to-Back Installations sold on this website have a 5 Year Installation Warranty on Parts and Labour for individual’s domestic residential purchases only (not applicable for builders or commercial purchases). Any pump equipment needed for the installation job will only have 1 year warranty.
3.4 Installation Warranty does not cover the followings:
3.4.1 Faults incurred through lack of maintenance of parts. (e.g. drains, filters, etc.)
3.4.2 Any modifications or alternations to the air conditioner and its parts.
3.4.3 Damage of the air conditioner caused by negligence, ingress of any foreign matter or person, animal or plant or thereof, vandalism, accident, fire or force majeure. (e.g. pest damaging wires and parts, etc)
3.4.4 The air conditioner is in working condition and our technician couldn’t find any problem.
3.4.5 Damages due to nature disaster (weather related damages, e.g. hailstones, earthquakes, lighting strikes, etc)
3.4.6 A call out fee of $160 plus labour and parts cost will be applied if any of the above situations under clause 3.4 occur.

4. Returns & Refunds & Cancellations
4.1 Be sure of the air conditioners you need before confirming your order. If in doubt on the correct capacity of the air conditioning units for your requirements, please contact us for advice.
4.2 Subjected to clause 4.3, 10 day returns are offered on air conditioners (excluding installations) sold on this website.
4.3 Provided you return the air conditioners within 10 days from the date of purchase and the air conditioners are in its original conditions and unopened, and with its original receipt/tax invoice, you will receive a refund less 15% for restocking fee.
4.4 We do not offer returns and refunds on the air conditioners that cannot be resold or opened.
4.5 You may cancel an order at any time prior to despatch of the air conditioners. Cancellations will incur a 5% administration fee.

5. Payment
5.1 When purchasing air conditioners through this website, we accept payment via the following methods:
5.1.1 Cash (for pickup/self-collection of products only)
5.1.2 Direct Debit
5.1.3 Visa
5.1.4 Master Card

5.1.5 American Express
5.2 Using Visa, Master Card & American Express cards will have bank surcharge of 1.5-3%
5.3 All prices are inclusive of Australian Products and Services Tax (GST) where applicable.
5.4 BA uses SSL Encryption. All payments made on the heatingcoolingmelbourne.com.au website are processed by the Commonwealth Bank (CommWeb) which is highly reliable and secure.